Beeline process?? Well, first, find some clients. If they are unhappy with their current service provider, you might be able to help them. You will need to have all of the tools necessary to do the job, but you might be able to get them to buy the parts they need so you don't have to purchase a lot of inventory right off the bat. Xerox service is the benchmark, so you are competing with a lot of resources. Be fair, honest, consistent, available within a reasonable time, and supportive of your clients business. I have found it extremely helpful to be supportive to all other ISO's and not compete against them. There is enough business out there for all the little guys. Xerox has the large marketshare and always will, but being a large corporation means they do sometimes drop the ball, and that is where an ISO has it's best opportunities. Good luck to you!!