When one retiree asked about broken promises, Mulcahy responded, “This was intended to be something that was not going to be a benefit that, you know, was an entitlement forever. It was subject to business conditions. It was subject to management discretion. I know people either don’t read it, or forget it, or it doesn’t make any difference, but that is the case with these benefits,†she said. “We needed to make sure that whatever resources we had we could direct to the pre-65 portion of this where, frankly, there are no other choices but Xerox for healthcare.â€
What a response!!!